How can we help?

Weekday orders placed before 2pm are dispatched the same day from the UK. Everything is packed in insulated, cold-chain packaging with a temperature indicator, in a plain outer box.

Standard tracked is Royal Mail Tracked 24 and arrives in 2–3 working days, £4.95 or free on orders over £100. Next working day is DPD by 6pm, £9.95, for orders placed before 2pm Monday to Friday. We do not dispatch at weekends, so cold packs never sit in a depot.

A tracking link is emailed the moment your parcel leaves the lab. Signed-in customers can also follow every order, with its status and estimated delivery, under Orders in their account.

Yes, to Ireland and to EU addresses on a 48-hour cold-chain service. Choose your country at checkout for the rate. Import duties, where they apply, are the responsibility of the recipient.

The courier will card you and try again the next working day. The gel pack is rated for 48 hours, so one missed attempt is fine; two is not. Where you can, choose a delivery address where someone can receive the parcel.

Photograph the card and the parcel label and contact us the same day, quoting your order number. We replace affected vials without argument. Refrigerate the parcel in the meantime.

Before dispatch, yes. Reply to your confirmation email or contact us with the order number and we will amend or cancel it. Once a parcel has left the lab it cannot be recalled, but see returns below.

Sealed lyophilised vials keep at 2–8°C, or at −20°C for long-term storage. Once reconstituted, or for pre-mixed vials, refrigerate at 2–8°C, protect from light and use within 28 days. Write the date on the label the first time you open it.

Each product page states the format under the name. Single-compound vials ship pre-mixed in 3ml and are ready to use cold. Stacks ship as sealed vials with one certificate covering the set. Lyophilised formats are available to trade customers on request.

BPC-157 10mg, TB-500 10mg and GHK-Cu 50mg: 70mg in total across three sealed vials, supplied as one carton with a single batch certificate covering all three.

BPC-157 and TB-500 dominate repair and recovery work, while GHK-Cu appears in tissue and collagen studies. All are supplied for laboratory research only.

No. These products are supplied for laboratory research only and are not for human or veterinary use. You are asked to confirm research use, and that you are 18 or older, at checkout.

A COA is the independent laboratory report for the specific batch you receive. It states purity by HPLC, identity by mass spectrometry and endotoxin levels, and includes the raw chromatogram. Every order ships with the certificate matching the batch code printed on its label.

In the box with the vial, under Certificates in your account, and in the public COA library. Search the batch number printed on the label, in the form HP-26-0902.

An independent UK laboratory assays every batch before we release it: HPLC for purity, mass spectrometry for identity and an endotoxin test. We never self-certify, and the lab report is published as issued.

Batches are released above 99% by HPLC, and the exact figure for your batch is on its certificate. If an independent assay of a sealed vial ever shows less, we replace the batch.

Debit and credit cards (Visa, Mastercard, American Express) through our secure payment partner with 3D Secure, Pay by bank through your UK banking app, or a direct bank transfer. No card details are entered or stored on this site. Transfer orders are dispatched once the payment clears.

Yes. Enter WELCOME10 at checkout for 10% off your first order. Trade customers have their own pricing and do not need a code.

Cold-chain products cannot be resold once they have left the lab, so we cannot accept returns of opened or temperature-exposed vials. Anything damaged, incorrect or warm on arrival is replaced or refunded when reported within 48 hours with photos. Unopened accessories can be returned within 14 days.

Refunds go back to the original payment method within five working days of being agreed. Bank transfers are refunded to the account they came from, so keep that account open until the refund lands.

No. You can check out as a guest. An account keeps every batch certificate you have bought in one place, tracks orders and lets you reorder in one click. It is free and takes a minute.

Yes. Wholesale pricing is available for laboratories, clinics and distributors ordering at volume, with batch documentation supplied for each consignment. Applications are approved in 1–2 working days.

Share your link and earn 15% on every order it brings, including reorders from the same customer for 12 months. Commission clears 14 days after delivery and is paid by bank transfer on the 1st of each month once your balance passes £50.

Choose Forgot password on the sign-in page and we will email a reset link that works for 30 minutes. If it does not arrive within a few minutes, check your spam folder or contact us.