What is this about?
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Reference . We will reply to within one working day.
Quick answers
The things people write in about most. If yours is not here, the form above reaches the right team.
Within one working day, Mon–Fri 9am–5pm UK. Order and dispatch questions are usually answered the same day.
Tracking arrives by email the moment your parcel leaves the lab. If it has not, send your order number through the form under An order and we will chase it.
Yes, up to the 2pm dispatch cut-off on the day it was placed. After that the parcel has left cold storage and is with the courier.
Every batch has a certificate of analysis. Open the COA library and enter the batch code printed on the vial label or dispatch note.
Yes. Pick Trade & wholesale above, or apply directly on the Wholesale page. Approval usually takes one to two working days.
Laboratory research only. Nothing we supply is for human or veterinary use, and every order and enquiry confirms this.